Medical & scientific congresses
Flawless Event Technology Delivery at WGC 2025 in Hawaii
For the 11th World Glaucoma Congress in Honolulu, Fenix delivered end-to-end event technology for 3,000 delegates — self-service badge printing in under 45 seconds, three custom apps, and real-time API syncs across three live databases.
The challenge
The congress brought 3,000 eye-care professionals to the Hawaii Convention Center and needed far more than off-the-shelf badge printing: multiple personalised badge types, real-time API integrations, instant onsite printing for last-minute changes, secure access control for paid sessions, and exhibitor lead capture.
The technical puzzle was the data. Everything feeding the badges and apps lived across three separate databases — delegate registration, the event agenda, and the academic content (abstracts, speaker bios, authors). Conference planning is dynamic — sessions move, speakers cancel, delegates re-register — so all three had to sync in real time with both the badge system and the mobile app.
Badge printing hardware
Fenix delivered one integrated ecosystem in three parts. First, four fully branded freestanding kiosks plus a badge-printing station for high-capacity self-service issuance. Each badge carried a unique QR code for access control and exhibition-hall lead capture.
Event apps
Three tailored, branded apps: a highly customised attendee app, a lead-capture app, and an access-control app.
API syncs
Syncs between the platforms’ APIs (agenda, attendee list, faculty) pulled several databases into our central CMS, hosted on our own servers for true real-time performance: fast badge printing with live profile updates, live lead capture and attendance data, and immediate app updates. It handled 3,000+ attendees, ~1,000 abstracts and 1,000+ profiles, and a dynamic four-day agenda.
The result
- A fully integrated technology ecosystem, delivered end to end
- 3,000 badges printed onsite
- Under 45 seconds from "tap to begin" to badge in hand
- 100% accuracy in session access control — even for delegates registering minutes before start
- Instant, reliable lead capture for 40 exhibitors
- Real-time attendance analytics for organisers
- Our onsite team acting as a true extension of the organiser’s staff
- Deep customisation — from kiosk interface and exterior to the badge and app